Bravo! Vail values its patrons’ privacy. This policy statement has been prepared to inform patrons about information collected about you, how it is used and how Bravo! Vail protects that information.
Phone Numbers and E-mail Addresses
We will not trade or sell your phone number or e-mail address to any other business or organization. We communicate information to our customers by email and phone only regarding performances and ongoing news of Seattle Opera. You may select different types of emails to receive from us in the My Account section of our Web site.
Mailing Address Information
Bravo! Vail collects mailing address information primarily to inform its patrons about upcoming events. We may also use our mailing and phone lists to ask for your support for our Annual Fund campaign. We do not rent or sell our mailing lists to commercial businesses. We may occasionally make mailing information available to select other organizations, including but not limited to, non-profit arts organizations, affiliated organizations, agents working on our behalf. We may also provide aggregated data to these and other organizations.
If you do not wish to receive updates and information from Bravo! Vail, you may opt out by e-mailing us at: firstname.lastname@example.org. You may also call us at: 970-827-5700. When you contact us, please let us know if you do not wish to receive mail, phone calls, e-mails or have your mailing information traded to other arts or non-profit organizations.
Our Web site contains links to other community and arts and culture websites that we think our patrons may find of interest. Seattle Opera does not review these Web sites and is not responsible for their content or their privacy practices.
Bravo! Vail uses browser cookies in order to conduct its online transactions. A "cookie" is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, and track transactions. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the Bravo! Vail site.
Third-Party Service Providers
Bravo! Vail may engage reputable third-party vendors in order to help us manage our web site and allow us to better service our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our web site.
The contents of this site including all images, text, video, and audio are for personal, educational, and noncommercial use only. No part of this site may be reproduced in any form without written consent from Bravo! Vail.
Information Requested Directly From Patrons
In order to purchase tickets, patrons are encouraged to join the Bravo! Vail e-newsletter. The Bravo! Vail registration form requires patrons to provide and verify basic contact information (such as name and e-mail address). This information is used to contact patrons about services in which they have expressed interest.
How Bravo! Vail Uses Financial Information
When ordering tickets Bravo! Vail may require contact information (such as name and shipping address) and financial information (like credit card number and expiration date) in order to process requests. This information is used to check a patrons qualifications and process billing for products and services. If there are issues with processing an order, this contact information is used to contact patrons.
Unique identifiers (such as logon IDs) may be collected from patrons to verify identity and for use as account numbers in record-keeping systems.
Bravo! Vail will not share financial or unique identifier information with third parties without a patron’s prior consent. When a purchase is made on the site, the patron’s consent is given to provide financial or contact information to those third parties necessary to process transactions, such as credit card companies and the companies that handle shipping on Bravo! Vail’s behalf.
Bravo! Vail’s ticket sales software, Tessitura, has security measures in place to protect the loss, misuse and alteration of the information under its control. The secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of a patron’s personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.
There are three ways in which Bravo! Vail shares information.
The sharing of aggregated demographic information with corporate partners and advertisers. This information is not linked to any personal information patrons provide nor can it be used to identify any individual person.
Bravo! Vail partners with other parties to provide specific services, such as the fulfillment of tickets or shipment of merchandise. When patrons request these services, information will be shared with a third party in order for them to provide the requested services. Agreements with these parties prohibit them from using personally identifiable information about patrons except for the sole purpose of providing these services.
Bravo! Vail uses information provided to us by patrons in order to make contact about offers from Bravo! Vail. If a patron selects the option, from time to time this information may be shared with carefully selected partners. Should a patron decide against having information shared for either one of these purposes, they may notify Bravo! Vail of the preference and the request will be honored. Bravo! Vail wants to provide the highest level service possible, but only in ways patrons find helpful.
Surveys and Contests
From time to time, this site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used, and shared with the survey or contest sponsors, to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though an intermediary may be used to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
Though Bravo! Vail makes every effort to preserve user privacy, personal information may be disclosed when required by law wherein a good-faith belief exists that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on this website.
Notification of Changes
If, however, users' personally identifiable information is going to be used in a manner different from that stated at the time of collection, users will be notified via email. Users will have a choice as to whether or not their information is used in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if material changes in privacy practices are made that do not affect user information already stored in the database, it will be posted as part of a prominent notice on the website notifying users of the change. In some cases when a notice is posted, email users who have opted to receive communications will be emailed, notifying them of the changes in privacy practices.
Telephone: (970) 827-5700
Fax: (970) 827-5707
Postal Address: Bravo! Vail, P.O. Box 4131, Vail, CO 81658
Website URL: www.bravovail.org