Box Office Information & Policies
Amphitheater Policies
Curious about what you can bring the amphitheater, when you can be seated, or weather policies? View all of the amphitheater policies here.
Accessibility at the Amphitheater
Accessibility information for patrons with disabilities.
Box Office Information
Box Office Hours
Bravo! Vail Box Office hours are Monday through Friday from 9am to 4pm. During the Festival, hours include Saturday & Sunday from 10am to 4pm. The Bravo! Vail Box Office can be reached at 877.812.5700.
The Gerald R. Ford Amphitheater box office is open from 11am until concert start time (5pm on days with no concerts) beginning mid-June. Tickets for upcoming performances may be purchased on-site during concert intermissions
Bravo! Vail Box Office Contact Information
By Phone: 877.812.5700
By Email: ticketing@bravovail.org
By Mail / In Person: Bravo! Vail, 2271 N Frontage Rd W, Vail, CO 81657
Handling fees
A $2 per ticket order processing fee will be applied to each order.
Exchange / Return Policy
All dates, programs, and artists are subject to change and all sales are final. If you are unable to attend a concert, please call the Box Office at 877.812.5700 by 3pm prior to the concert to release your tickets for resale or you may drop them off at Will Call. You will receive a ticket release receipt in the mail. If you wish to give tickets to a friend, you may call the Box Office to leave them in your friend's name at Will Call.
Lost Ticket Policy
The Box Office will reprint your tickets if needed. Please call 877.812.5700 or stop by Will Call. Please note reprinted ticket voids all previous tickets.
Late Seating
Concerts at Bravo! Vail begin on time. Please allow yourself plenty of time to park and get into the venue; Bravo! Vail recommends arriving at least 30 minutes in advance of concert start time. In order to minimize disturbances to other audience members, latecomers will be admitted at an appropriate interval, at the discretion of management.
Group Tickets
Group sales discounts up to 15% for groups of 15 or more are available to select concerts. For details, click here.
Lawn Passes
Lawn passes give you access to all of the season’s orchestra concerts at Gerald R. Ford Amphitheater.
Pass types are as follows:
- Green Pass – one lawn pass valid for all 20 orchestra concerts, non-transferable.
- Transfer Pass – one lawn pass valid for all 20 orchestra concerts, transferable between users.
- Teacher Pass – one lawn pass valid for all 20 orchestra concerts, non-transferable. Proof of current Colorado teaching status required.
- Student Pass – one lawn ticket to all 20 orchestra concerts, non-transferable. Proof of current student status required.
- Child Pass – one lawn ticket for children 12 and under to all 20 orchestra concerts, non-transferable.
4th of July Patriotic Concert
Tickets for the July 4th Patriotic Concert featuring the Dallas Symphony Orchestra are sold by the Vail Valley Foundation and may only be purchased at the GRFA Box Office. Tickets go on sale July 1st at 8am. Walk up sales only. No phone calls. Maximum 4 tickets per person and the individual buying the tickets must be over the age of 15. Reserved seats are $25 and general admission lawn seating is free. Gates open at 12:30pm and general admission lawn seating is open until venue capacity is reached. The concert begins at 2pm. All proceeds go to support the Vail Veterans Program.
Amphitheater Policies
Weather Policy
Concerts take place rain or shine. The Gerald R. Ford Amphitheater is an open-air venue. Refunds are not given due to weather unless a concert is canceled in its entirety with no performance rescheduled.
Concert Cancellation & Refunds
If Bravo! Vail cancels a concert in its entirety without rescheduling, tickets will be refunded.
Program Changes
All programming and artists are subject to change without notice.
Seat Upgrades
Audience members are required to sit in purchased seat location, and may not move to an empty seat. Seat upgrades may be available for sale at the Box Office on a space-available basis. Lawn seating is on a first-come, first-served basis, beginning 60 minutes prior to concert start time.
Disruptive Behavior
We want everyone to enjoy the concert experience! You may be asked to relocate if your behavior is disruptive to other audience members. Disruptive behaviors include talking, making noise, cell phone usage, etc. during the performance. Please take a moment to settle in, turn off your phone, sit back, relax, and take in some of the greatest classical music.
Child Policy
- $5 lawn tickets are available for children ages three to twelve. Children two and under are allowed on the lawn free of charge. We ask that you help your children sit quietly as not to disturb the concert experience for others.
- Bravo! Vail strongly recommends the minimum age of six for a pavilion seat, and all children must have their own seat (no children on laps). We reserve the right to relocate you per our disruptive behavior policy.
- We require parental supervision of children attending Bravo! concerts
- View the Concert Experience for Kids Guide
Late Seating
Concerts at Bravo! Vail begin on time. Please allow yourself plenty of time to park and get to the venue. We recommend arriving 30 minutes in advance of concert start time. In order to minimize disturbances to other audience members, latecomers will be admitted between pieces, at the discretion of management.
Electronic Devices
Electronic devices are admitted at the amphitheater, but please refrain from using them during the concert so as not to distract musicians or other audience members. As a courtesy to others, please silence your cell phone and any other electronic devices before the concert begins. Flash photography and videography are prohibited.
What are some general rules of concert etiquette?
Above all, we want you to have a beautiful, musically rich concert experience. We ask that all concertgoers help to ensure a mutually enjoyable evening by silencing all devices such as cell phones and watch alarms. Please take time to turn these off prior to performances, so they don’t disrupt musicians and other patrons. Likewise, please limit conversations and other noise-making activities during the music, so everyone can enjoy the concert undisturbed. In the pavilion seating, we recommend eating prior to the concert or at intermission.
Prohibited Items
For your safety and the safety of all of our guests, backpacks, bags, purses, picnic baskets, and coolers will be checked upon entry to Gerald R. Ford Amphitheater. The following are not permitted:
- Alcoholic beverages (picnics and commercially sealed non-alcoholic beverages are permitted, and concessions with food and alcohol sales are available at the venue)
- Bikes, inline skates, scooters, and skateboards
- Cameras and recording devices
- Firearms
- Lawn chairs with legs higher than 4 inches (lawn chair rentals are $10)
- Pets
- Smoking
Accessibility at the Amphitheater
Per the American Disability Act (ADA), the Gerald R. Ford Amphitheater is accessible to individuals with disabilities. ADA seating is available in Section 1 Row L and Section 4 Row O Premium Aisle, Premium, Reserved, and Saver sections which reflect all reserved seating zones and prices.
A limited number of ADA general admission lawn seats are available for sale behind Section 2; you must have a designated ADA lawn seat ticket in order to sit in this area.
By purchasing an ADA seat, you are stating that you require an ADA seat and if purchased fraudulently, you may be subject to relocation.
If you need further assistance purchasing ADA seating, please call the Box Office at 877.812.5700.
