Frequently Asked Questions

Box Office FAQs


When do tickets go on sale?

Donor Presale will be in December of 2022. Packages will be available to the general public in February of 2023, and single tickets for the 2023 Bravo! Vail Music Festival will go on sale to the general public in March of 2023. 

How do I buy tickets?

Tickets and gift certificates may be ordered in the following ways:

  1. Online: bravovail.org
  2. By phone: 877.812.5700
  3. In person: Bravo! Vail – 2271 N. Frontage Rd W Suite C, Vail, CO 81657

Bravo! Vail accepts American Express, Visa, Mastercard, and Discover credit cards, cash, and checks. Fees may apply. Tickets are delivered by mail, via Bravo! Vail's mobile app, email, or may be picked up at the Box Office.

What are the Box Office hours?

Bravo! Vail Box Office hours are Monday – Friday from 9:00AM to 4:00PM. During the Festival, hours include Saturday & Sunday from 10:00AM to 4:00PM. The Bravo! Vail Box Office can be reached at 877.812.5700.

What is the vaccination/mask policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

What is your COVID-19 protocol?

COVID-19 WARNING: An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and attendees with underlying medical conditions are especially vulnerable. There may be additional risks that are unknown.

 

ASSUMPTION OF RISK: I have read and understood the above warning concerning COVID-19. I hereby voluntarily choose to accept all risk, for myself and any accompanying minor, of being exposed to, contracting, and/or spreading COVID-19, as well as all risks of property loss, personal injury, and all other hazards related to the Event or presence at the Venue, whether occurring prior to, during or after the Event, so that I may be able to attend the Event in person.

COVID-19 PROTOCOL

I agree that I will take my temperature and self-evaluate the day of the Bravo! Vail event I plan to attend, and will not come if I have any of the following symptoms consistent with COVID-19: 

  • Fever exceeding 100.4 F
  • Headache
  • Sore throat
  • Dry cough
  • Sudden inability to taste and smell
  • Shortness of breath
  • Ear aches
  • Body aches
  • Diarrhea
  • Fatigue
  • Vomiting
  • Abdominal pain

I agree that if I am knowingly exposed to anyone with COVID-19, or have been diagnosed with COVID-19, that I will not attend any Bravo! Vail events for the 14 days following such exposure/diagnosis, and following completion of all self-isolation recommendations of the Centers for Disease Control and Prevention (CDC), the Colorado Department of Public Health and the Environment (CDPHE), and my healthcare provider.

I agree that I will not attend the Event if I have traveled to a restricted area that is under a Level 2, 3, or 4 Travel Advisory according to the U.S. State Department.

Do you charge service fees?

Bravo! Vail enriches people's lives through the power of music by producing the finest performances by the greatest artists; fostering music education; and promoting a lifelong appreciation of the arts. We strive to provide the best experience for all audiences. As we continue to maintain this high level of service, our in-house box office happily manages the ticketing and seating process for our patrons.  The price of each ticket helps offset production costs, artist fees and housing, and other expenses associated with the performance. However, ticket sales revenue covers less than half of what it costs to present world-class music in Colorado's most beautiful mountain setting.  

Service fees help offset the cost associated with processing, printing, and selling tickets. Costs include:  

  • Credit card processing fees 
  • Wages and training for our Box Office staff  
  • Print collateral associated with ticketing: ticket stock, envelopes, and postage for mailed tickets.   
  • Licensing and fees associated with our ticketing software, servers that host our ticketing platform, and other services to deliver digital ticketing 

 

A five percent service fee is applied to tickets sold through BravoVail.com and an eight percent fee for tickets sold by phone, and in-person through official Bravo! Vail ticketing sources. These fees are proportionate to the ticket's listed price. Additional venue fees may apply. To make our pricing clear to ticket buyers, we do not fold ticketing fees into base ticket prices.  All service fees are non-refundable. 

What if I misplace or forget to bring my tickets?

There is no charge to reprint tickets. Please call 877.812.5700 before 3:00PM on the day of the performance or allow extra time to request new tickets at the Will Call window.

What if I still have questions?

Please refer to all the Frequently Asked Questions.

Or contact the Box Office at 877.812.5700, Monday – Friday from 9:00AM to 4:00 PM (and Saturday – Sunday from 10:00AM to 4:00PM during the Festival).

What is your ticketing policy?

Ticketing Policy: Subject to the below terms and conditions rules, instructions and directions, the holder of this ticket (“Attendee”) is granted one admission (along with any authorized minor(s) accompanying attendee) to the event noted on this ticket (the “Event”) subject to the conditions set forth below, the rules and instructions of the Bravo! Vail Staff and any personnel of the venues where our Events are hosted (“Venue”), and all posted and/or verbal directions and instructions (including any social distance requirements). By using this ticket, Attendee acknowledges and agrees that holder’s license to attend the Event and access any Venue is conditioned on and at all times subject to these terms and conditions. Failure to abide by such rules, instructions and directions may result in dismissal from the Event or Venue.

No refunds nor exchange: EVENT DATE AND TIME SUBJECT TO CHANGE. ALL RIGHTS RESERVED. IF THE EVENT FOR WHICH THIS TICKET IS ISSUED IS RESCHEDULED OR CANCELLED, THE HOLDER SHALL NOT BE ENTITLED TO A REFUND EXCEPT AS OTHERWISE REQUIRED BY LAW, AND WILL INSTEAD WILL HAVE THE RIGHT ONLY TO ATTEND THE RESCHEDULED EVENT, OR IF AN EVENT IS NOT RESCHEDULED, TO EXCHANGE THE TICKET FOR ANOTHER OF EQUAL VALUE. This ticket is not subject to any refund, bears no cash value, and is not redeemable for cash. Artist and set times are subject to change without notice. This ticket is not subject to exchange except as expressly provided above. If issued as a complimentary ticket, this ticket is not exchangeable or redeemable for another ticket to any other event or performance or for any other consideration, monetary or otherwise. Tickets obtained from unauthorized sources may be counterfeit and worthless. Tickets cannot be replaced if lost, stolen or destroyed, and are valid only for the event and seat for which they are issued. It is unlawful to reproduce this ticket in any form. Management reserves all rights not expressly granted to the holder by these terms.

Revocable License: This ticket is a revocable license and admission may be refused upon refunding the face amount of the ticket, at Bravo! Vail’s sole discretion. Additionally, Event and Venue personnel reserve the right to refuse admission to or eject any attendee whose conduct or hygiene is deemed, in such personnel’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow these terms, Event/Venue rules and directions, or applicable laws rules and regulations. Undesirable conduct of any of the types expressly listed above will automatically terminate this license and all rights of the holder, and Bravo! Vail will have no obligation to provide any refund or any other liability.

Waiver and Release of Liability; Indemnification: In exchange for admission to any Venue’s premises, Attendee, on behalf Attendee and any accompanying minor, hereby releases, discharges, and agrees to hold harmless (a) Bravo! Vail Music Festival, all Venues, Vail Valley Foundation, and their respective affiliates, and their respective directors, officers, volunteers, employees, agents, contractors and representatives; (b) all Event attendees; (c) other event hosts or artists/performers; (d) Venues and Venue/Event staff, sponsors, advertisers, Event promoters, and vendors; and (e) the successor and assigns of each of the foregoing (each considered one of the “Releasees” herein), to the fullest extent permitted by law, from any and all liability, claims, demands, losses, and damages, which Attendee and/or any minor accompanying Attendee has or may have for any claims or causes of action arising out of or relating in any manner to (i) Attendee’s and/or an accompanying minor’s presence on any Venue’s premises; (ii) attendance at, observation of and/or participation in any event on any Venue’s premises; (iii) any other related activities; or (iv) exposure to or contracting of COVID-19 or any other disease or illness, regardless of the Releasee’s preparation, or the public health measures put in place (or lack thereof) by any Releasee. In further exchange for admission to any Venue’s premises, Attendee agrees to indemnify, defend and hold harmless any and all Releasees from and against any and all demands, suits, claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees and expenses), including but not limited to, any claims by or on behalf of Attendee or any accompanying minor, arising out of or relating in any manner to (i) Attendee’s and/or an accompanying minor’s presence on any Venue’s premises; (ii) attendance at, observation of, and/or participation in any Event on any Venue’s premises; or any related activities, (iii) Attendee’s and/or an accompanying minor’s acts or omissions; or (iv) exposure to or contracting of COVID-19 or any other disease or illness, regardless of the Releasee’s preparation, or the public health measures put in place (or lack thereof) by Releasee. In exchange for admission to Venue’s premises, Attendee covenants not to sue (or assist any person in suing) any Releasee for any matter related to the above assumptions, releases, indemnifications or agreements.

Minor Attendees: If Attendee is accompanied by any minor on any Venue’s premises, by allowing the minor(s) to accompany attendee, Attendee makes and agrees to all the foregoing assumptions, releases, indemnifications and agreements on behalf of such minor(s). If Attendee does not wish to or is not authorized to make such assumptions, releases, indemnifications and other agreements on behalf of the accompanied minor(s), Attendee should not allow the minor to enter the Venue’s premises.

Partner Marketing: As part of ticket purchase, you agree to receive communication periodically from Bravo! Vail partners. You can opt-out of receiving these communications at any time by clicking the unsubscribe link in the newsletter or by replying “stop” to any SMS messages.

Can I bring the kids?

Of course! Children of all ages absolutely welcome to Bravo! Vail performances, though we strongly recommend parents bring children aged six or older who are able to sit quietly through the entire performance for our Orchestral, Chamber, and Immersive Series. 

We offer dozens of community and family concerts throughout the summer and you can explore those here

For our Orchestra Series concerts, children 2 and under are free. 

Parental supervision is required for all children attending Bravo! Vail concerts.

Chamber Music Series FAQs


Where are the Chamber Music Series performances held?

For 2022, the Bravo! Vail Chamber Music Series concerts at held at Vilar Performing Arts Center, located at 68 Avondale Ln, Beaver Creek, CO 81620

What time do performances begin?

Concerts start promptly at 7:00PM. Doors open 30 minutes prior. Give yourself plenty of time to park and get to the venue. Latecomers will be escorted to seats by ushers at appropriate intervals.

Where do I park for Chamber Music Series performances?

Free Parking in Beaver Creek Village
Free parking is available in both the Villa Montane and Ford Hall parking lots for each VPAC performance. 

$20 Valet Service
Valet parking will be available for $20 on the parking island next to the buses near the VPAC front door. 

For more information, click here for VPAC parking details. 

How long do concerts last?

Concerts generally last 90 minutes to 2 hours.  

How do I buy tickets?

Packages of three or more concerts will be available February 10, 2022. 

Single Tickets On Sale March 15, 2022

Tickets and gift certificates may be ordered in the following ways:
1. Online: bravovail.org
2. By phone: 877.812.5700 
3. In person: Bravo! Vail 2271 N Frontage Rd W Suite C, Vail, CO 81657

Bravo! Vail accepts American Express, Visa, MasterCard, and Discover. There is a $2 fee per ticket. Tickets are delivered by mail or email, or may be picked up at Will Call.

What are the Box Office hours?

Bravo! Vail Box Office hours are Monday-Friday from 9:00AM to 4:00PM. During the Festival, hours include Saturday & Sunday from 10:00AM to 4:00PM. The Bravo! Vail Box Office can be reached at 877.812.5700. Tickets are also sold at VPAC one hour prior to concert.

Where is the Will Call window?

Will Call tickets may be picked up one hour prior to the concert in the Box Office area. 

What is your vaccination policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

What is the seating plan?

Seating for Chamber Series concerts at VPAC is reserved and assigned, not general admission. 

What food and beverages are available at the concert?

Food and beverages including beer and wine are available for purchase at VPAC prior to the concert. More information can be found from the VPAC website.

What is the Chamber Music Series child policy?

Bravo! Vail’s small ensemble concerts are very intimate. We strongly recommend parents bring children aged six or older who are able to sit quietly through the entire performance.

What should I wear?

There is no dress code for concerts.

What are some general rules of Chamber Music Series concert etiquette?

Please allow ample time for parking and seating. Concert attendees must silence all mobile devices prior to performances to avoid disrupting musicians and other patrons. Please limit conversations and other noisy activities during the performance. We recommend eating prior to the concert. Parental supervision is required for all children attending Bravo! Vail concerts.

Any forms of audio or video recording (mobile phone, camera, video camera, iPad) are prohibited at these events.

Photographing performances (with no flash) is permitted during concerts, only if there is no disruption/distraction to fellow audience members or performers.

What if I misplace or forget to bring my tickets?

There is no charge to reprint tickets. Please call 877.812.5700 before 3:00PM on the day of the performance or allow extra time to request new tickets from the Box Office at the venue.

What if I lose something at the concert?

Call the Bravo! Vail Box Office at 970.827.5700 or the VPAC box office at 970.845.8497.

Community Concert FAQs


Are Community Concerts ticketed?

Yes. While these events are free, you will need to make a reservation for each attendee.

The ticket reservation process is very similar to purchasing tickets. Click here for more information about reservations. 

Community Concert reservation information will be available in March.

 

Is there food or beverage available at these events?

No. Food and beverage is not available at these events. 

How early should I arrive for this event?

Seating area opens 30 minutes prior to the concert start time.

Is it open seating?

Yes, seats are first-come first-serve.

Once venue capacity is reached, the doors will be closed. 

For Community Concerts on the Bravo! Vail Music Box, it will an outdoor performance at a local outdoor space, and we encourage you to bring your own blankets and lawn chairs.

What is your vaccination policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

How long is the event?

One hour. 

What is the dress for this event?

Casual. 

What are some general rules of concert etiquette?

Please allow time for parking and seating. Concert attendees must silence all mobile devices prior to performances to not disrupt musicians and other patrons. Please limit conversations and other noisy activities during the performance. Parental supervision is required for all children attending Bravo! Vail concerts.

Any forms of audio or video recording (mobile phone, camera, video camera, iPad) are prohibited at these events.

Family Concert FAQs


Is this event ticketed?

Yes. While these events are free, you will need to make a reservation for each attendee. Click here for more information about reservations. 

We will begin taking reservations in March.

Is there seating available?

No, this performance will be outdoors at a local park, and we encourage you to bring your own blankets and lawn chairs.

When does the performance begin?

The performance begins at 5:30PM.

What if my child can’t sit through a whole performance?

Bravo! encourages children to move along with the music and you can come and go as you need.

What age group are these concerts for?

Any age is welcome to attend, however the programming is geared toward kids in grades 2 - 5.

Are Family Concerts the same performance?

Yes, performances are the same. However, you are welcome to come to any and all.  

Is there food or beverage available at these events?

No, but you are welcome to bring your own food and beverage. Glass containers are not permitted at public parks.

How long is the event?

The performance is one hour.

What is the dress for this event?

Casual.

Where do I park for this event?

Both of the Pavilion parks have free parking available for this event. Please obey all posted parking laws throughout the neighborhoods.

Who is performing at this event?

You can see details on the performance and musicians by clicking here. 

Immersive Experiences FAQs


Where are Immersive Experiences concerts held?

For 2022, the Bravo! Vail Immersive Experiences are held at the Donovan Pavilion in Vail, CO.

Where do I park for the concerts?

Free parking is available onsite.

What time do the performances take place?

The concert begins at 7:00PM. The patio bar opens at 6:00PM, and the venue opens at 6:30PM.

How long do concerts last?

Music lasts for 80-90 minutes, plus a 10-minute intermission.

How do I buy tickets?

Packages of three or more concerts will be available February 10, 2022. 

Single Tickets On Sale March 15, 2022

Tickets may be purchased in the following ways:
1. Online at bravovail.org
2. By calling the box office 877.812.5700
3. Pending availability, in person at the entrance of the venue starting at 6:00PM 

What are Box Office hours?

Bravo! Vail Box Office hours are Monday-Friday from 9:00AM to 4:00PM. During the Festival, hours include Saturday & Sunday from 10:00AM to 4:00PM. The Bravo! Vail Box Office is located in West Vail at 2271 N Frontage Rd W, Vail CO 81657 and can be reached at 877.812.5700. Space permitting, tickets will also be sold at the entrance of the venue starting at 5:00PM.

Where is the Will Call window?

Will Call tickets may be picked up before the concert at the door of the Donovan Pavilion starting at 6:00PM.

What if I misplace or forget to bring my tickets?

Call the Box Office before 3:00PM the day of the concert to reprint your tickets. Starting at 6:00PM, Box Office staff can also reprint tickets at the entrance of the venue.

What is the seating plan?

Seating for Immersive Experiences is general admission. 

What should I wear?

Casual dress.

What are some general rules of Immersive Experiences concert etiquette?

Please allow ample time for parking and seating. Concert attendees must silence all mobile devices prior to performances to avoid disrupting musicians and other patrons. Please limit conversations and other noisy activities during the performance. We recommend eating prior to the concert or at intermission. Parental supervision is required for all children attending Bravo! Vail concerts.

Any forms of audio or video recording (mobile phone, camera, video camera, iPad) are prohibited at these events.

Photographing performances (with no flash) is permitted during concerts, only if there is no disruption/distraction to fellow audience members or performers.

What is the Immersive Experiences child policy?

Bravo! Vail’s small ensemble concerts are very intimate. We strongly recommend parents bring children aged six or older who are able to sit quietly through the entire performance.

What if I lose something at the concert?

Call Bravo! Vail Box Office at 970.827.5700.

What if I still have questions?

Please contact the Box Office at 877.812.5700 Mon–Fri 9:00AM–4:00PM (and Sat–Sun 10:00AM-4:00PM during the Festival).

Little Listeners @ the Library FAQs


Do I need a ticket for this event?

Yes. While these events are free, you will need to make a reservation for each attendee. Click here for more information about reservations.

We will begin taking reservations in June.

Is there reserved seating?

No, all Little Listeners @ the Library (LL@L) are open seating and first-come first-serve for reservation holders. 

How long does this event last?

The interactive performance is 30 minutes long. 

What if my child can’t sit through a whole performance?

Bravo! encourages children to move along with the music and you can come and go as you need.

What age group are these concerts for?

Any age is welcome to attend, however the programming is geared toward pre-school to second-grade age children.

What can I expect in terms of health and safety protocols?

As permitted by current State of Colorado and Eagle County guidelines, the Bravo! Vail Music Festival is operating at up to 100 percent capacity, without any social distancing or mask requirements. If you are not comfortable with this approach, although we will miss your presence, we ask that you consider not attending at this time.

Face coverings at local libraries will be optional. All individuals, whether they choose to wear a face covering or not, will be welcomed and respected.

Capacity at performance venues will be at or near 100 percent with no social distancing requirements.

What will my child learn from this event?

Your child will learn about a musical term and concept at each performance. 

Are there interactive components involved?

Yes! Each performance will include a five- to 10-minute interactive musical activity from your seat. The entire series of concerts is created to follow a game board – students will be able to add a new piece of the puzzle to their boards each time they learn a new musical component at one of the performances. 

Do I have to come to every performance for them to make sense?

No, though the educational material from each show works together, if you miss the first one you can still come to the second one. Children will have a game board that they can fill out by coming to multiple performances over the summer.

Are all the Little Listeners @ the Library the same show?

No, each performance features different musicians and each of the four events down-valley and up-valley covers different musical topics.

Will my child get to interact with the musicians?

Yes, attendees will have the opportunity to ask questions of the featured musicians as part of the event.

Orchestra Series FAQs


Where are the orchestra concert performances held?

Bravo! Vail orchestral concerts take place at Gerald R. Ford Amphitheater (GRFA) located at 530 S. Frontage Rd E Vail, CO 81657

What time do performances begin?

Concerts start promptly at 6:00PM. Gates open 60 minutes prior to performances. GRFA gates open 60 minutes prior to performances. Give yourself plenty of time to park and get into the venue. Latecomers will be escorted by ushers at appropriate intervals.

Where do I park?

FREE concert parking is available at the Vail Parking Structure (241 South Frontage Road East, Vail) and the Lionshead Parking Structure (395 South Frontage Road West, Vail). A Town of Vail Special Event express bus provides continuous service from both parking structures to the GRFA before and after concerts. We expect that bus capacity for each bus will be limited to 40 or fewer people. Limited $10 parking is available at Ford Park by the Tennis Center (500 South Frontage Rd). Additional $10 parking is available at the Vail Athletic/Soccer Field lot. 

Walking instructions from the Vail Village Parking Structure

Via Gore Creek Trail: 15-minute scenic walk
1. Exit the parking garage by following the Pedestrian Exit signs towards “Vail Village” / “Golden Peak”
2. Turn left out of the parking garage onto East Meadow Drive and head east 
3. At the end of the road turn right on Vail Valley Drive and cross the road
4. Turn left on the walking path before the bridge, following the street signs towards "Ford Park"
5. Continuing east, follow the walking path along Gore Creek until reaching the GRFA

Via Frontage Road: 15-minute walk 
1. From the top level of the parking garage, exit onto the South Frontage Road
2. Turn right and follow the sidewalk east along the south side of the frontage road
3. Cross East Meadow Drive and continue east along the sidewalk
4. Turn right after passing The Wren at Vail on the right
5. Continue down the path down to the GRFA

How long do concerts last?

Concerts generally last 2 hours including intermission. Please call the Box Office 877.812.5700 for exact running times.

How do I buy tickets?

Packages are available beginning February 10. 
Single tickets go on sale to the public on May 15. 

Tickets and gift certificates may be ordered in the following ways:
1. Online: bravovail.org
2. By phone: 877.812.5700 
3. In person: Bravo! Vail 2271 N Frontage Rd W Suite C, Vail, CO 81657

Bravo! Vail accepts American Express, Visa, MasterCard, and Discover. Fees apply. Tickets are delivered by mail, mobile app, email, or may be picked up at Will Call.

What are the Box Office hours?

Bravo! Vail Box Office hours are Monday-Friday from 9:00AM to 4:00PM. During the Festival, hours include Saturday & Sunday from 10:00AM to 4:00PM. The Bravo! Vail Box Office can be reached at 877.812.5700.

The Gerald R. Ford Amphitheater box office is open from 11:00AM until concert start time (5:00PM on days with no concerts) during the Festival. Tickets for upcoming performances may be purchased on-site at the GRFA before concerts and during intermission.

Where is the Will Call window?

Will Call tickets may be picked up at the GRFA amphitheater box office located to the right of the main entrance lobby. The box office is open 11:00AM to concert start time during the Festival.

What is your vaccination policy?

The health and safety of our patrons, musicians, staff, and community are Bravo! Vail's top priorities. After careful consideration and in compliance with our venue partners, as well as local, state, and federal guidelines, we will not require proof of vaccination to attend Bravo! Vail events for the 2022 summer season. Face coverings at all events will be optional and encouraged for anyone who wishes to wear them. We will continue to stay in close communication with Eagle County Public Health and Environment, and we may change our policy at any time in the interest of the health and safety of our guests, artists, employees, and volunteers.

This policy may be revised or changed at any time.  We thank you for your understanding, cooperation, and flexibility.

What if I misplace or forget to bring my tickets?

There is no charge to reprint tickets. Please call 877.812.5700 before 3:00PM on the day of the performance or allow extra time to request new tickets at the Will Call window.  

Where are seating options for people with disabilities?

Per the American Disability Act (ADA), the Gerald R. Ford Amphitheater is accessible to individuals with disabilities. ADA seating is available in Section 1 Row L and Section 4 Row O in all reserved seating zones and prices. A limited number of ADA General Admission Lawn seats are available for sale behind Section 2. You must have a designated ADA lawn seat ticket to sit in this area. By purchasing an ADA seat, you are stating that you require an ADA seat. If purchased fraudulently, you may be subject to relocation. If you need assistance purchasing ADA seating, please call the Box Office at 877.812.5700.

What if it rains?

Concerts take place rain or shine. The GRFA is an open-air venue. Refunds are not given due to weather unless a concert is canceled in its entirety with no performance rescheduled.

What should I wear?

There is no dress code for concerts. Please be prepared for rain and cooler temperatures. 

How can I learn more about the music?

Find more on the website, Bravo! Vail Music Festival App, or program book!

 

What should I bring to the concerts?

If you will be on the lawn, a blanket, sunglasses, and a hat are recommended. If rain is predicted, please bring appropriate rain gear. Food, commercially sealed non-alcoholic beverages, low-profile lawn chairs (4-inch legs), and umbrellas are permitted at concerts. 

All bags are subject to search (please help us by packing your bag with this in mind).

No oversized bags will be allowed (for example: duffle bags, large backpacking bags, suitcases). 

The following articles are not allowed at the venue: cameras, audio/video recording devices, standard-height lawn chairs, baby strollers, alcoholic beverages, firearms, pets, smoking, skateboards, bicycles, scooters, and skates.

Are lawn chairs available to rent?

Low-profile lawn chairs are available at the GRFA to rent for $10. You may also rent a lawn chair by contacting the Bravo! Vail Box Office at 877.812.5700.

What are some general rules of concert etiquette?

Please allow time for parking and seating. Concert attendees must silence all mobile devices prior to performances to not disrupt musicians and other patrons. Please limit conversations and other noisy activities during the performance. In the pavilion seating, we recommend eating prior to the concert or at intermission. Parental supervision is required for all children attending Bravo! Vail concerts.

Any forms of audio or video recording (mobile phone, camera, video camera, iPad) are prohibited at these events.

Photographing performances (with no flash) is permitted during concerts, only if there is no disruption/distraction to fellow audience members or performers.

What else should I know?

Vail’s high elevation requires adequate hydration and sun protection. Visitors from lower elevations may experience altitude sickness.

What if I lose something at the concert?

Check with the GRFA box office for lost items at intermission or call 970.748.8497.

What if I still have questions?

Please contact the Box Office at ticketing@bravovail.org or 877.812.5700 Mon–Fri 9:00AM–4:00PM (and Sat–Sun 10:00AM-4:00PM during the Festival).

Do you charge service fees?  

Bravo! Vail enriches people's lives through the power of music by producing the finest performances by the greatest artists; fostering music education; and promoting a lifelong appreciation of the arts. We strive to provide the best experience for all audiences. As we continue to maintain this high level of service, our in-house box office happily manages the ticketing and seating process for our patrons.  The price of each ticket helps offset production costs, artist fees and housing, and other expenses associated with the performance. However, ticket sales revenue covers less than half of what it costs to present world-class music in Colorado's most beautiful mountain setting.  

Service fees help offset the cost associated with processing, printing, and selling tickets. Costs include:  

  • Credit card processing fees 
  • Wages and training for our Box Office staff  
  • Print collateral associated with ticketing: ticket stock, envelopes, and postage for mailed tickets.   
  • Licensing and fees associated with our ticketing software, servers that host our ticketing platform, and other services to deliver digital ticketing 

 

A five percent service fee is applied to tickets sold through BravoVail.com and an eight percent fee for tickets sold by phone, and in-person through official Bravo! Vail ticketing sources. These fees are proportionate to the ticket's listed price. Additional venue fees may apply. To make our pricing clear to ticket buyers, we do not fold ticketing fees into base ticket prices.  All service fees are non-refundable.